Point of Sale Store Settings

HOW TO: Create Return Categories

Navigate to Store Management from the main menu icon in the top left corner.

Next, click the Point-of-Sale Settings tile on the left hand navigation.
Then select the Return Category sub-tab on the far right of the screen

From here you will be able to set up how you’d like to categorize your return reasons.

To active or deactivate pre-existing categories click on the category name
- Deactivating a category means it will no longer be able to assign it to a return profile. Essentially removing it from the drop down options.

Create a New Return Category

Click the radio button next to the word ‘Other’
Name your category
- To add multiple categories at once click the small + sign

Click ‘Save’ at the bottom of the page.

To delete (not deactivate) a category you created, Click the ‘x’ next to the category name. If this category is assigned to a return you’ve already issued you will be prompted to confirm you want to delete it (see below) as it will remove it from the return data.